Light Touch Support Volunteer

Purpose of role

To provide phone support to service users from home. This role is flexible (you can make calls anytime between 9-7pm) and requires you to call a client for up to half an hour a week for a period of up to 3 months.

Time commitment

Minimum 1 hour per week

Location

Home

Main tasks

Providing emotional support via phone
Assessing surrounding support
Advising them with available provisions and services locally
Providing practical support such as learning activities, wellbeing practises and links available to service users from home
Writing records of dates and times and phone discussions
Reporting back to the Volunteer Coordinator via email and phone for any extra available support
Report any safeguarding concerns immediately to a member of staff