Reference: 204

Responsible to: Crisis Café Team Leader

Responsible for: Being a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.

Based: Crisis Café – negotiable between Watford, Stevenage, Ware and Hatfield – expectation to travel to other sites where necessary with mileage paid (when not working at home base)

Working hours: 17:30 – 01:30, worked across a 7 day rota (including 2x Saturdays per month).

Rate of pay: £24,928 – £26,250

Closing date: Closing date for receipt of applications is 2nd April 2024

Interview date: Interviews shall take place on a rolling basis.

 

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you.

Our Crisis Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

I started with Nightlight at the very beginning as a crisis support worker 6 and a half years ago, answering the first call to the service. During this time, I have had the opportunity to grow and develop, moving into my current leadership position. Over the years, it has been a pleasure to support so many people and help them to a better place in their lives. I have been really lucky to be surrounded by wonderful colleagues, who through any challenge are always there with reassuring words, a chance to debrief and the offer of a cup of tea.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

To apply, please submit your CV and a supporting statement as to why you are suitable for the role. Clearly state your address, e-mail address, telephone number and whether you have a driving license and access to a vehicle.

Please return applications to Carys Norman (Director of Crisis and CYP Services) by email to recruitment@hertfordshiremind.org

Role Description & Job Specifications

Interview date: Interviews shall take place on a rolling basis.

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